From the log you can see the original Computer name, use this name to rename the Computer back to what it was. Open the instrument window and under File select Instrument Activity Log, and choose Display Log. If you do not know what the Computer name was before it was renamed then this can be retrieved from the Instrument Activity Log in Elite. The solution is to rename the Computer back to what it was before it was renamed.
The Elite then runs in Demo mode as it believes it is now on a different Computer. The most common problem here is when the Computer on which Elite is installed is added to a network and the Computer is renamed. Solution: The dongle will have to be replaced so you will have to contact your local distributor to get a replacement.įor these versions of Elite there is no longer a dongle, and the Licencing is done by a Software Key. This is very rare and it is more likely to that one of the above reasons is causing the problem. The dongle has become damaged internally and the license information can not be accessed by EZChrom. Solution: Ensure a printer driver has been installed on the PC in question. This sometimes can cause EZChrom not to see the license information in the dongle. Solution: Ensure that the connected printer is switched on and on-line. If this is the case then EZChrom sometimes does not see the license information on the dongle and therefore runs in Demo Mode. The dongle is correctly plugged in and a printer is connected, but the printer is either off-line or not switched on, when EZChrom was started. Solution: Check that dongle is plugged into the Parallel Port firmly. The Dongle must be plugged in as it holds the license information for the software and without it the software will assume it is running in Demo Mode. The most common reason is simply because the dongle is not plugged into the back of the Parallel Port (Printer Port) of the PC. There are few reasons why this could happen: Why does my EZChrom/Elite always start in Demo Mode? AnswerĮZChrom & EZChrom Elite Version below 2.8
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